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Home > support > RMA Service

 Sunqt Service

 

First of all, thank you for purchasing Sunqt products. To help ensure a satisfactory service and your rights, Sunqt Digital Co., Ltd. warrants its products against defects (excluding physical damage to the product) in materials and workmanship under normal use for a period of one (1) year from the date of delivery. 

Before you send any product to Sunqt , you must e-mail us, telephone us or fax us a RMA Form you filled. If approved, a RMA number will be e-mailed to you. Customers should deliver the returned products to our appointed service center within 15 days after you receive the RMA number. If returned products (within warranty period) are either stopped production or have difficulty in repairing, Sunqt will consider a replacement or other solutions, which shall be negotiated by both parties. If the customers are in need of technical support, our professional technicians will reply you at the first time, and provide the necessary technical data and auxiliary solutions. Sunqt will try our best to provide you the technical supports and relevant services.

Free introduction and Catalogue

According to familiar with internatioanal business, sometimes you manage in large scope products if you want to inquire our LCD TV ,but you want to buy LCD monitor as well.We can search many monitor factories datas to you free so that you are easy to contact the right suppliers-no doubt ,real and save time for you.Moreover,we had already made updated products catalogue and would be send to you free.

Free Design

The products appearance or function can be designed for you if our current products do not meet your demand,you may tell us how to want to change,we will give you idea and design for you with drawing freely. In a word,pls let us know if you have any suggestions on the products or technology advance!

 

When you order samples, please contact regional sales manager and get Invoice for sample confirmation. Samples will be delivered immediately by freight collect after receive your full payment, avoiding the samples to customer without any damage, we prefer express service company by Fedex /DHL/TNT/UPS/EMS 
Delivery 
Sample  

For samples available in stock, we will arrange delivery immediately after receiving full payment of sample payment.For special required samples, delivery will be 2-7 days after receiving full payment of sample

Mass production Order 
Delivery Time for OEM/ODM order, average delivery time will be 20-40 days, according to the different products and customer’s requirements for repeat orders, average delivery time will be 25-30 days.

 

Warranty 
We provide following warranty terms for optional after sales service 1% key spare parts provided together with formal order for defect units within warranty period, We provide free repair service to customer and customer will be responsible for freight cost . For special requirements of warranty according to different product, please contact regional sales manager for more detail.

 

Service

With our principles of  
 .Customer First 
 .Quality Best
 .Service Fast
We will always keep on offering our esteemed customers with best service

          

 

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